Industry-leading
Playground & Fitness Equipment Warranty
Warranties
Lifetime Warranty*
Hot-Dip galvanized parts
Stainless steel parts
EcoCore™ and other high-density polyethylene (HDPE) parts (* KOMPAN’s LIFETIME warranty is in effect for the lifetime of the product until the product is uninstalled and/or taken out of use. In addition, KOMPAN’s general terms and delivery conditions apply and supplement this warranty)
15-Year Warranty
High-pressure laminate (HPL) parts
Aluminum parts
10-Year Warranty
TexMade™ posts
Pre-galvanized posts with painted top layer
Painted surface on galvanized or aluminum metal parts
Electrogalvanized metal parts
Molded PP decks
Solid plastic parts
Hollow plastic parts
Transparent Poly Carbonate (PC) parts
Wood-plastic composite (WPC) parts
Robinia, pine, ash, and other wood types
Stainless Steel Slides
Rope and net constructions
5-Year Warranty
Resin-coated plywood parts
Springs and ball bearing assemblies
Graphic print on transparent PC panels
Concrete parts
Galaxy Connection Balls
2-Year Warranty
Moveable plastic & metal parts
Rubber membranes
Screens and electronic parts
Sunshades & sail solutions
Nylon nets
Spare parts
Warranty coverage
This warranty applies to KOMPAN’s products for the time periods described for each product type above and with the limitations described in this warranty. The warranty period applies from the date of purchase by the first customer. This warranty covers only defects in materials, production errors, and structural integrity failures caused by defects in design, materials, or manufacturing. KOMPAN’s liability under this warranty is limited to repair or replacement of defective products, without charge, at KOMPAN’s discretion.
Proper installation and maintenance
The warranty only applies if KOMPAN’s products have been installed according to the instructions provided by KOMPAN and maintained correctly according to the KOMPAN Maintenance Manual. All warranty claims shall be accompanied by full documentation for proper installation and maintenance.
Warranty exclusions
This warranty does not cover any damage caused by accident, improper care, negligence, normal wear and tear, surface corrosion on metal parts, discolored surfaces, and other cosmetic issues or failures due to misuse or vandalism. Natural changes in wood over time are considered cosmetic issues and not covered.
Near water installations
Products installed in direct contact with chlorinated water or saltwater (waterparks), or products installed within 650 feet from the shore are not covered by the KOMPAN warranty for any defects caused by corrosion. Specially designed products (handled via department for customized products), provided they have been upgraded to corrosion class C4 prior to delivery, installed within 650 feet from the shore (and not in direct contact with saltwater/spray of saltwater or chlorinated water(e.g. waterparks)) shall, subject to the applicable warranty period for each product type set out in the general warranty, be covered only against structural failure caused by corrosion (excluding moving parts) and under no circumstances for any period longer than 5 years.
Third-party supplied products & services
KOMPAN provides non-KOMPAN branded products and installation services performed by certified third-party suppliers. This general KOMPAN warranty does not apply to such non-KOMPAN branded products and installation services, which may carry their own warranties. KOMPAN will pass on information on such warranties where possible.
Freight and warehousing
Global transport and logistics arranged by Kompan appointed forwarder. Products/items are not to be stored outside waiting for installation and must be kept dry at all times.
Safety standards
In the interest of playground safety, the International Play Equipment Manufacturers Association (IPEMA) provides a Third Party Certification Service whereby a designated independent laboratory, TÜV SÜD America Inc., (TÜV), validates an equipment manufacturer’s certification of conformance to the ASTM F1487 Standard Consumer Safety Performance Specification for Playground Equipment for Public Use, except sections 7.1.1, 10, 13.1.1, 13.1.2, 13.2, and 13.3; to CAN/CSA Z614 Children’s Playspaces and Equipment, except clauses 10 and 11; or both. A list of current validated products and components may be viewed at www.ipema.org.
