Planning
Playground Maintenance and Repairs
How do you maintain an outdoor playground?
Congratulations! By working with KOMPAN, you have chosen a high-quality product that, with proper maintenance, will withstand the test of time and many years of use.
As the owner, you are now responsible for maintaining the playground and its surroundings to ensure all play structures remain safe. In order to protect children's safety and enhance the play experience, we strongly suggest regular maintenance once your outdoor playground is installed.
Playground maintenance includes regular inspections and updates of playground equipment as needed. Proper care includes scheduled cleaning, checking for hazards, ensuring the equipment is in good working condition and caring for the surrounding grounds.
We help you play safe
1. Cleaning
A clean playground is a safe playground. Ensure litter, debris and food are removed to prevent injuries and control pests. Also, ensure adjacent areas and walkways are clean and accessible. Any damaged or broken equipment must be removed immediately and kept out of commission until repaired. This will ensure guaranteed safety and functional reliability of the product. We recommend that high-usage or older equipment be inspected multiple times a week.
Please follow the daily/weekly maintenance checklist, which can be provided upon request.
2. Maintenance
Over time, some bolts may become loose through heavy use, and the play structure can become undone or wobbly. Loose components on play structures can cause a dangerous pinch, a crush, or shear points. Therefore, all nuts, bolts, fasteners, and screws must be checked periodically.
Please follow the maintenance checklist for weekly, scheduled, and annual inspections, which can be provided upon request.
3. Repairs
Occasionally, parts may need to be replaced due to breakage or wear. Parts should be replaced immediately to avoid dangerous conditions. Repairs should be completed following the maintenance manual and the installation instructions provided by KOMPAN. Information about replacement parts and copies of installation instructions can be obtained through your KOMPAN sales consultant or on KOMPAN Master. If broken equipment is not immediately repairable, action must be taken to restrict access to that portion of the play structure or the whole structure if necessary.
Why is playground maintenance important?
Timely playground inspections and maintenance are vital for ensuring children's safety. Following our maintenance instructions is also necessary for the products to be covered by the KOMPAN General warranty. All KOMPAN play structures are carefully designed and manufactured with safety features in compliance with all current standards.
Keeping children safe
Regular maintenance goes hand in hand with keeping children safe
Protecting your investment
Maintenance will prolong the life and quality of your playground
Standards compliance
Your playground must comply with Australian safety standards at all times, which includes appropriate maintenance
Enhance the play experience
A memorable and risk-free play experience ensures children come back again and againWhy use a commercial playground company?
1. Inspections
At KOMPAN, we can assist you professionally with different inspections:
Safety inspection
Functional inspection
Visual inspection
Delivery inspection
Contact your local KOMPAN team to get started with your playground supply and installation.
2. Service & Maintenance
We offer maintenance packages with regular visits to ensure the longevity of the playground equipment.
Maintenance of playground equipment includes:
Tightening loose fasteners
Fitting missing parts
Replacement of broken or worn parts
Levelling and replenishing surfaces
From complete, all-inclusive agreements to simpler repair and consulting services, we can deliver a maintenance solution that suits your needs and budget.
3. Aftersales
We offer different types of services and repairs to meet our customer's needs. Even though our playground structures are designed to withstand the test of time, regular inspections of the overall facilities are strongly recommended.
We offer:
Functional inspections (we recommend 3 per year)
Safety inspections (we recommend 1 per year)
Repair readiness reports
Please get in touch with your local KOMPAN sales office for a free quote for your specific service and repair needs.
Maintenance resources
KOMPAN Master
On KOMPAN Master, you can find all relevant product information and installation instructions. This is also where you find our maintenance guides and checklists. You can access the instructions and maintenance checklists online on demand.
Open the webpage: https://www.master.kompan.com/KompanMaster
Scroll towards the bottom of your screen, and in the product number box, enter the number/code of your product, and click on "Product search."
Once the correct product is found, enter your product's purchase date and foundation type, click the arrow, and then click the "Find Spare Parts" button.
Now, you can open the instructions directly or download a complete package of every instruction in PDF format
You can learn more about how to use KOMPAN Master in the 'KOMPAN Master Guide' found in the left-side menu.
Robinia maintenance
Wood swells and contracts with temperature and humidity changes, which can cause openings along a log. This natural reaction might occur on Robinia timber posts and typically is not a safety or quality issue. However, routine inspections and maintenance are vital and severe deformation must be considered when appearing on essential areas inside the play structure.
We have designed a Robinia information pack that details the nature of the timber and how to care for it in the unique Australian climate - contact us to chat about Robinia and how you can best maintain a wooden playground from KOMPAN.
Flexotop maintenance
To ensure the optimum appearance and longevity of our Flexotop surfacing, it is important to carry out regular inspections to detect vandalism, shoe marks or other damage before it spreads to a larger area. All repairs should be carried out by professionals with a Flexotop certificate. Please follow our detailed maintenance recommendations and refer to the Flexotop repairs datasheet for more information on the process.
If you want to learn more about our sustainable Flexotop surfacing solutions, please visit this page.
When is the right time to replace playground equipment?
1. An unused playground is a clear sign that you need to consider updating your playground equipment or that your playground is out of date.
2. You receive complaints from concerned parents or users of the playground, which is a clear sign that there is a safety issue to be addressed.
3. Broken equipment beyond repair – It's time to call in the playground or maintenance experts.
Looking for playground service or maintenance?
At KOMPAN, we offer all playground maintenance and inspection services. Our team of experts is happy to discuss our different service options. Fill in your details, and we will get back to you soon.
On-site repairs, refurbishments and spare parts
Our team of experts has decades of experience and tries to repair and refurbish products on-site wherever possible, helping to prolong your equipment's lifespan. This also helps to save you money and to preserve your budget. Once we have completed a site survey, we will establish what can be repaired or refurbished and where new parts are required.
Following the complete site survey, we will supply you with a full itemised proposal containing our findings and recommendations. With our experience, technical knowledge, and skilled workforce, we can quickly refresh your equipment in a cost-effective way.
Do not hesitate to contact our experienced team for help and advice. Here are some of the services we can provide:
Quotes for spare parts
Fitting services
Warranty claims
Upgrade advice
Independent advice on historic equipment
Outdoor gyms and MUGA equipment
Surfacing